Refund policy
RYVENA Returns & Refunds
We want you to genuinely love your sleep ritual.
30 Nights. Sleep on it.
Every RYVENA product carries a 30-night trial. Contact us within 30 nights of delivery for a refund or exchange.
Sleep Mask, Pillowcase and Washbag
Sleep in it, wash your hair on it, use it properly — that is the point. If it isn't right, send it back in good condition with its original packaging.
Nose Strips and Mouth Tape
Try them for 30 nights. If they're not for you, contact us within 30 nights of delivery for a refund.
For hygiene reasons an opened pack never has to come back — keep it. One pack is 30 nights, which is the whole trial, so the trial covers one opened pack per order. On a value pack or a subscription supply, send the remaining sealed packs back and you're refunded for those packs, less any shipping amounts set out below.
Bundles and value packs
Return the whole bundle and you're refunded the full bundle price. Return part of a bundle and the items you keep are charged at their individual price, with the difference refunded.
Where a bundle includes a Silk Washbag at no extra cost, the washbag forms part of that bundle. Return the bundle in full and the washbag comes back with it.
Subscriptions
A subscription renews automatically at the interval you chose, at the price shown when you subscribed. Delivery is free on your first subscription order.
Pause or cancel any time before your next renewal date — email operations@ryvenaofficial.com or use the link in your subscription emails. Cancelling takes effect from the next billing cycle, so it won't reverse an order already placed.
Your first subscription order carries the same 30-night trial as any other order. Once a renewal has been charged and dispatched it isn't refundable, except where the Australian Consumer Law requires otherwise.
Shipping charges on a return
Change-of-mind return postage is at your cost, and the AUD $9.99 shipping paid on the original order isn't refunded.
If your order qualified for free shipping, AUD $9.99 is deducted from your refund.
If you return a first subscription order that shipped free, AUD $9.99 is deducted from your refund.
If we provide you with a prepaid return label as a convenience, the cost of that label is deducted from your refund. You are welcome to arrange and pay for return postage yourself instead — just let us know when you contact us.
Shipping Protection, if you added it, is non-refundable once your order has shipped.
Faulty, incorrect or damaged items
Contact operations@ryvenaofficial.com — we may ask for a photo of the item and its packaging so we can see what has happened. We'll then arrange a replacement or refund at no cost to you, including return postage and the original shipping charge, in line with your rights under the Australian Consumer Law.
How to request a return
Email operations@ryvenaofficial.com with your order number. We'll confirm next steps within 2 business days. Please wait for our confirmation before sending anything back.
Refunds
Approved refunds are issued to your original payment method within 2 business days. Your bank or card provider then takes a further 3 to 10 days to show it.
Nothing in this policy limits your rights under the Australian Consumer Law.